Terms & Conditions
1. Nature of Service
Counsol provides structured, text-based emotional support and stress management guidance. This service is not a substitute for professional medical advice, mental health diagnosis, or clinical therapy. By engaging with this service, you acknowledge that no patient-provider relationship is established.
2. Crisis & Emergency Disclaimer
Counsol is not an emergency service. We do not provide crisis intervention or suicide prevention. If you are experiencing a life-threatening emergency or are at risk of self-harm, you must immediately contact your local emergency services (e.g., 911, 999, 112) or a dedicated crisis hotline. Use of this service during a psychiatric emergency is strictly prohibited.
3. Limitation of Liability
To the maximum extent permitted by law, Counsol and its operators shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of this service. You agree to utilize the information and support provided at your own risk. Counsol assumes no responsibility for decisions made or actions taken by the client following a session.
4. Anonymity & Security
While we utilize end-to-end encrypted platforms (Telegram) and maintain strict privacy protocols, no digital communication is 100% secure. By using the service, you accept the inherent risks of digital data transmission. You are responsible for the security of your own device and Telegram account.
5. Scope of Engagement
Duration: Standard session duration is twenty minutes. Extensions are at the sole discretion of the provider.
Termination: Counsol reserves the right to terminate any session or block access to the service if the user’s behavior is deemed abusive, threatening, or in violation of these terms.
6. Financial Policy
All sessions are billed at a flat rate of $11 USD. Payments are non-refundable once the engagement has commenced. There are no recurring commitments; each session is a standalone transaction.
7. Informed Consent
By completing the payment and initiating a session, you confirm that you are at least 18 years of age, are of sound mind, and fully understand that this service is for support purposes only and does not constitute medical treatment.
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